System controls
Master switches for your Waypoint system. Changes take effect immediately.
AI texting
Send texts to missed callers and run AI qualification conversations
Away mode
Send a custom away message instead of starting a conversation
Do not disturb
Hold your alert texts — leads still captured, alerts sent when you turn this off
Business identity
The business name your assistant uses when it talks to customers.
Voicemail greeting?When a customer calls and you don't answer, they hear this greeting before Waypoint texts them. Your own voice builds trust — customers are more likely to stay on the line when they recognize who they called.
Record what callers hear when they get your voicemail.
What to say
Keep it under 15 seconds. Here's a template:
No greeting recorded yet
Keep it short — 10-15 seconds works best.
This is what callers will hear:
First text message?Sent within seconds of a missed call. This is the customer's first impression of your business.
This is the first text your assistant sends after a missed call.
Services you offer
Your assistant uses this list to tell customers what jobs you do. Uncheck anything you do not offer.
After-hours availability?Controls what the AI tells customers who text outside your business hours. Pick the option that matches how you actually operate.
What should your assistant say when someone reaches out after hours?
Business hours?Your AI uses these hours to answer "when are you open?" and to know when it's after hours. Customers get accurate scheduling info instead of vague deflections.
Set when you're open each day so your assistant can tell customers your real hours.
Quiet hours for owner alerts?Your AI keeps texting customers 24/7. This only pauses the "new lead" alert to your phone so you can sleep.
Your assistant can still reply to customers 24/7. Quiet hours only delay the text alert sent to you.
Team members ? Add people who should see your leads — like an office manager or dispatcher. They'll get alert texts and can log in to the dashboard. Up to 3.
Team members receive lead alerts and get their own login to the dashboard. Commands like DONE or REPLY are owner-only.
Blocked numbers ? Numbers you've blocked can't text your business line. Block from a lead's detail page or text BLOCK to your Waypoint number.
These numbers are permanently blocked from contacting you.
No blocked numbers yet.